Full-Service Restaurants
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FULL-SERVICE
RESTAURANTS
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At a glance:
Full-Service Restaurants
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Inaugural year:
2007
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Updated:
annually
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Most recent data:
2024
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Companies:
13 major chains, plus aggregate of smaller restaurants
Satisfaction Benchmarks by Company
| Anchor Link | Company | 2023 | 2024 | % CHANGE |
|---|---|---|---|---|
| Full Service Restaurants | 81 | 84 | 4% | |
| #longhorn-steakhouse-darden | LongHorn Steakhouse (Darden) | 82 | 85 | 4% |
| #texas-roadhouse | Texas Roadhouse | 82 | 85 | 4% |
| All Others | 81 | 84 | 4% | |
| #olive-garden-darden | Olive Garden (Darden) | 80 | 83 | 4% |
| #cracker-barrel | Cracker Barrel | 82 | 82 | 0% |
| #chilis | Chili’s | 77 | 80 | 4% |
| #outback-steakhouse | Outback Steakhouse | 83 | 80 | -4% |
| #applebees-dine-brands | Applebee’s (Dine Brands) | 79 | 79 | 0% |
| #buffalo-wild-wings-inspire-brands | Buffalo Wild Wings (Inspire Brands) | 79 | 79 | 0% |
| #ihop-dine-brands | IHOP (Dine Brands) | 72 | 78 | 8% |
| #red-lobster | Red Lobster | 79 | 78 | -1% |
| #the-cheesecake-factory | The Cheesecake Factory | 78 | 78 | 0% |
| #dennys | Denny’s | 77 | 76 | -1% |
| #red-robin | Red Robin | 77 | 76 | -1% |
Full Service Restaurant Benchmarks
| Benchmarks | 2023 | 2024 |
|---|---|---|
| Accuracy of food order | 88 | 92 |
| Courtesy and helpfulness of waitstaff | 86 | 90 |
| Beverage quality (taste, temperature) | 86 | 89 |
| Food quality (taste, temperature, freshness of ingredients) | 86 | 89 |
| Restaurant layout and cleanliness | 85 | 89 |
| Variety of beverages on menu | 83 | 88 |
| Speed with which food order was received at table | 83 | 87 |
| Variety of food on menu | 84 | 87 |
| Website satisfaction | 85 | 87 |
| Quality of mobile app | 87 | 85 |
| Reliability of mobile app (minimal down time, crashes, lags) | 87 | 85 |
Industry averages are weighted by companies’ market shares.
2024 results based on data collected April 2023 – March 2024.